Frequently Asked Questions

1. How do I create an online account?

Click "Sign Up" on portal's homepage. You'll need to input name, mobile and email. Follow the prompts to create a username and password. Once registered, you can manage your account online.

2. What are the modes of online payments

You can pay using Internet Banking, UPI, Credit Card, Debit Card

3. What is the time frame for application processing

All Applications are processed as per Public Services Guarantee Act (PSGA)

4.What Should I do if I have a complaint

You can contact us on our Help line no and toll-free Nos or writing Email to us.

Helpline number 1912, 0191-2479122 & 18001807183

WhatsApp No. 9419237685

email complaints@jpdcl.co.in

Raise Grievance through https://grievance.jpdcl.co.in